All orders are carefully packed and shipped within 3–5 business days. Many items are made or finished to order, so we take a little extra time to ensure everything arrives just right.

We ship via trusted carriers such as USPS, UPS, and FedEx. Estimated delivery times:

3–7 business days after shipping
7–21 business days (times may vary based on customs and location)

Please note that delays can occur due to weather, holidays, or carrier issues outside our control.

We’re happy to ship worldwide! Customers are responsible for any customs duties, taxes, or fees incurred upon arrival. Shipping times may vary depending on your country’s import processes.

Shipping costs will vary depending on the shipping destination and the number of items that you purchase. The correct amount of shipping fee will show up at the checkout page.

Please email us at info@amberthread.net with your order details and a quick note about what’s happening or where you’re getting stuck. We’ll take a look right away and help you through the process.

We want you to love every piece you bring home from Amber + Thread—but if something isn’t quite right, we’re here to help!

Please contact us at info@amberthread.net within 7 days of receiving your order. Let us know your order number and what you’d like to return or replace. Items must be unused and in original condition.

We totally understand—plans change! If you need to cancel your order, please email us at info@amberthread.net as soon as possible.

Orders can be canceled within 24 hours of purchase, as long as they haven’t already shipped or entered processing. After that, we may not be able to cancel, but we’re happy to discuss return options if eligible.

We’re here to help, so don’t hesitate to reach out!